To successfully resolve a conflict, you need to learn and practice two core skills: Quick stress relief: the ability to quickly relieve stress in the moment. Emotional awareness: the ability to remain comfortable enough with your emotions to react in constructive ways, even in the midst of a perceived attack. An Adult-Adult relationship between a Mediator or other conflict resolution supporter and someone involved in a destructive conflict is essential if the conflict resolution is to be effective. This applies to anyone involved in a dispute, whether as someone trying .
According to studies by CPP Inc., conflict in the workplace results in about $ billion worth of lost productivity in the U.S. each year. These numbers alone speak to the importance of teaching.